Terms of Service.

Effective Date: March 2025

Welcome to Zoey Creative ("we," "our," "us"). By accessing or using our website (zoeycreative.com.au), landing pages (zoeycreative.au/guide, zoeycreative.au/ads, zoeycreative.au/consult), and services, you agree to comply with these Terms of Service. If you do not agree, please do not use our services.

1. Introduction

Our services include, but are not limited to:

  • Client Attraction System

  • Marketing Consulting & Training (Hour of Power)

  • Meta Ads Management

  • Content Creation

  • Website and Landing Page Development

  • Fractional CMO Services

By engaging with Zoey Creative, you acknowledge that you understand and agree to these Terms.

2. Services & Payment

2.1. Consulting Services (Hour of Power)

The Hour of Power is a one-hour 1:1 marketing audit and training session via Google Meet, designed to help small, service-based businesses in Melbourne improve their marketing strategies.

  • Booking: New clients can book a session at a limited-time discounted rate (e.g., $97 instead of $150), as stated on our website.

  • Payment: Full payment is required at the time of booking via our online booking system.

  • Refunds & Reschedules: New client offer is non-refundable, but you may reschedule with at least 24 hours’ notice. If you cannot attend, you may transfer your session to another eligible business owner.

    Returning clients charged at full rate of $150 may request for a refund with 3 working days’ notice, or reschedule within 24 hours’ notice.

2.2. Client Attraction System

A done-for-you Meta Ads package designed to help service providers generate leads and booking for an agreed offer.

  • Minimum Commitment: Services are provided on a maximum 60 days basis.

  • Payment Terms: $50 Deposit - Required to book in your kick-off call and secure your spot. This $50 deposit will be taken off your first invoice.


    Pay Upfront - $985 (minus $50 deposit) will be invoiced on day 1 of 60 after the kick-off call if you're happy to proceed with the project. Payment terms are 7 days.

    Pay In 3 Instalments - $365 (minus $50 deposit) will be invoiced on day 1 after the kick-off call, day 30 and day 60. Payment terms are 7 days.

    Payments are invoiced monthly, due 14 days from the invoice date.

2.3. All Other Services

  • Availability: Quotes and available project timelines are only valid for 5 working days from the time the proposal is sent out.

  • Payment: 50% payment is required upfront before work begins. Remaining 50% will be invoiced upon completion of the work. Payment terms are 7 days.

  • Additional services outside the agreed scope may require a separate Statement of Work.

3. Client Responsibilities

  • Accurate Information: You must provide accurate business details and marketing goals for us to deliver tailored advice and services.

  • Access: You must grant appropriate agency access to relevant accounts (e.g., Meta Business Manager, Squarespace) to deliver our services.

4. Ownership of Work & Intellectual Property

  • Consulting Sessions: You receive personalised insights and strategies, but Zoey Creative retains all intellectual property rights to proprietary frameworks, training materials, and resources provided during the session.

  • Ads & Creative Materials: Custom creatives produced remain the property of Zoey Creative unless otherwise agreed. Clients receive a non-transferable license to use them for their business.

  • Websites & Landing Pages: Websites and landing pages created by Zoey Creative may be built on third-party platforms (e.g., Wix, WordPress, Shopify). Ownership of the site structure remains with the client, but Zoey Creative retains copyright over the design elements. Clients receive a non-transferable license to use them for their business.

5. Confidentiality & Non-Disclosure

We respect your privacy. As part of our services, we may access confidential business information, including but not limited to:

  • Marketing strategies & business plans

  • Customer data & analytics

  • Social media & ad account details

We will not disclose this information to third parties except as required by law or with your express permission.

6. No Guarantees or Warranties

Any financial figures shown are examples based on past results and should not be taken as a promise of future earnings. While we provide expert strategies and best practices, Zoey Creative does not guarantee specific results, such as a minimum number of bookings, leads, or sales.

We are not responsible for:

  • Algorithm changes by Meta (Facebook & Instagram), Google, or other platforms affecting your ad performance.

  • Third-party service disruptions (e.g., website hosting, payment processors).

7. Independent Contractor Relationship

Zoey Creative operates as an independent contractor. Our services do not establish an employer-employee relationship. We do not provide benefits such as paid leave, superannuation, or health insurance.

8. Limitation of Liability

To the fullest extent permitted by law, Zoey Creative and its representatives are not liable for any:

  • Loss of revenue, profits, or business opportunities.

  • Indirect, incidental, or consequential damages arising from the use of our services.

  • Errors, inaccuracies, or omissions in advice provided.

Our total liability shall not exceed the amount paid by the client for the specific service that gave rise to the claim.

9. Governing Law

These Terms of Service are governed by and construed under the laws of Victoria, Australia. Any disputes shall be resolved through negotiation, and if unresolved, through the appropriate courts in Victoria, Australia.

10. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

  • Email: pearl@zoeycreative.com.au

  • Website: zoeycreative.com.au

By engaging with our services, you acknowledge and agree to these Terms of Service.